Lambeau Field Operations
We are currently looking to fill several Lambeau Field Parking Attendents and Ushers positions for the 2013 Football Season. Come be part of the exciting game day experience.
Lambeau Field Parking Attendant – (Part-time) $$$
General Summary: Responsibilities include, customer service, directing traffic, handling cash, implementing and following safety guidelines for patrons and employees.
Responsibilities – Essential Job Functions: Responsible for collecting the correct parking fees. Greets patrons and directs them to a designated parking site. Maintains proper image and generates positive public relations through effective, results orientated communication with patrons and employees. Attempts to resolve parking problems or complaints that occur in assigned area in a professional courteous manner. Required to respond to and take instruction from designated Parking Supervisor and Security personnel in any given situation.
Knowledge, skills and abilities required: Ability to accurately calculate parking fee and return correct change amount. Interpersonal skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner.Analytical ability necessary to determine the appropriate parking location and resolve traffic control issues. Ability to be responsive to customer needs at all times and to portray a positive image of the Company.
Working conditions: Frequent exposure to large crowds. Works outside in the stadium/area-parking environment and is continually exposed to weather conditions and temperature extremes.
Lambeau Field Usher – (Part-time)
General Summary: Responsibilities include, serving as a resource to guests regarding the facility & events, checking tickets, ticket-taking, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees.
Responsibilities-Essential Job Functions: Greets patrons, takes tickets and actively assists in locating the correct seat location and provides information and additional assistance if necessary. Assists patrons to their correct seat if necessary. Serves as a resource to guests regarding the facility and events including but not limited to restroom, telephone, 1st aid station and elevator locations, future event information, office locations and seating capacity for the event. Maintains a neat and clean appearance, eye contact, positive facial expressions and courteous communication with patrons to ensure a high level of approachability. Resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Company’s GUEST guidelines. Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes. Responsible for policy enforcement, i.e. no-smoking in non-smoking areas, appropriate patron conduct, and addressing safety concerns in a professional and courteous manner. Required to respond and take instruction from designated Guest Services/Usher Supervisor. Implements crowd control procedures to ensure the safety of patrons and employees.
Knowledge, skills and abilities required: Requires a level of general education normally acquired in high school in order to interact in a professional manner with patrons and employees. Approximately one to two years related experience in a fast paced customer service position is required. Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner. Must be able to understand the concept of extreme customer service and exceeding expectations. Analytical ability necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations. Ability to be enthusiastic and responsive to customer needs at all times and portrays a positive image of the Company. Ideal candidates should be comfortable with working at different heights.
Must be able to work all home scheduled Lambeau events. These positions include working evenings and weekends.